Back
Case study

Optimizing Claims Processing with AI for Insurance

Global Insurance Corp, a leader in the insurance industry, faced challenges in managing its claims processing system. Traditional methods were slow, error-prone, and costly. With increasing customer expectations for quick resolutions, the need for a more efficient solution became critical.
Servicios
AI & Automation
Cliente
Global Insurance Corp
Industry:
Insurance
Crew:
Tomás Stambulsky
Felipe Massone
Tecnologies:
openai
ai

Solutions
Provided

AI-powered Data Extraction
Opportunity: Improve accuracy and speed in extracting key data from claim documents. Solution: An AI system using Natural Language Processing (NLP) was implemented to automatically extract relevant information from claim documents, significantly reducing the need for manual intervention. Result: Data processing time was reduced by 60%, while accuracy increased to 95%.
Automated Document Verification
Opportunity: Accelerate document verification and reduce the risk of fraud. Solution: AI was used to automatically verify the authenticity of submitted documents by comparing real-time data with external databases and fraud detection algorithms. Result: Verification rates increased by 70%, and detected fraud cases rose by 40%.
Predictive Analysis for Claims Evaluation
Opportunity: Improve claims evaluation and more accurately predict future costs. Solution: AI-powered predictive analysis models were applied to assess risk and estimate the costs associated with each claim, optimizing resource allocation. Result: Claim evaluation accuracy improved by 85%, and operational costs were reduced by 30%.
Enhancing Customer Experience Through AI
Opportunity: Increase customer satisfaction through a faster and more personalized experience. Solution: An AI-powered virtual assistant was implemented to guide customers through the claims process, answering questions and providing real-time updates. Result: Claim resolution time was reduced by 50%, and customer satisfaction increased by 35%.

The opportunity

The implementation of AI not only optimized the claims process at Global Insurance Corp but also opened new opportunities for ongoing innovation. The company is now exploring how AI can enhance other areas of the business, such as underwriting and risk management.

‍

‍

What we do?

We implemented an AI-driven solution for Global Insurance Corp that automated key parts of the claims processing workflow. This included data extraction from documents using Natural Language Processing (NLP), automatic document verification through real-time data comparison and fraud detection algorithms, predictive analytics for accurate claims assessment, and a customer-focused AI virtual assistant to enhance the overall experience.

The outcome

We implemented an AI-powered solution for Global Insurance Corp that automated key parts of the claims processing workflow. This included data extraction from documents using Natural Language Processing (NLP), automatic document verification through real-time data comparison and fraud detection algorithms, predictive analysis for accurate claims evaluation, and an AI-driven virtual assistant focused on enhancing the overall customer experience.

Let's take off towards a brighter future

Discover how Orbit's expertise in AI canlaunch your business to new heights.
Let's go
Let's go
Nombre de orbit